Chauffeur Service Charter

Chauffeur Service Charter

Service Charter

1. Licences

Chauffeur Service (NCC Bologna) is exerted based on regulations guaranteed by the management of municipal licences, governed by Law no. 21/1992.
Our drivers are listed in the register of Professional Chauffeurs maintained by the Chamber of Commerce Industry Crafts and Agriculture (CCIAA) in Bologna. CB radio communication is authorized by the Ministry of Communication, licence no. 325680/REG

2. Quality Management System

Linea Blu is compliant with UNI EN ISO 9001:2008 standards. Certification no. 6111-A

3. Booking

Requests for the Chauffeur Service are to be forwarded to the operational desk either by phone, fax and mail, or online via this website.
Booking forms can contain Your order no., your name or relevant office in charge.
Confirmation follows by mail where the booking no. is mentioned along with all information required for its positive outcome. All information is available online.
To operate correctly and interactively online you will need to access the Customer Area from the home page and follow a simple registration procedure to obtain your own UserId and Password.
From within this reserved area you can monitor your order status and modify your requests, display information of the car and the driver assigned, view the final service quotation. Also you can download CSV files for Meet & Greet statistics.
The welcoming service can be customized by adding your company logo to the sign board. On request, the customer can be met at the train platform or at the airport arrival gate.

4. Modifications and Extras

In the event that a modification of the route or an unexpected wait are requested, the customer ordering the service is immediately contacted for authorization to proceed. Here changes to the agreed quotation, if any, are calculated including extras.

5. Rescheduling

Whenever the date and/or time of the service booked needs to be revised, availability is subject to specific confirmation by Linea Blu. Should the service booked be cancelled, Linea Blu reserves the right to charge in part or in whole the service price, as provided by the contract with the ordering party.
The Chauffeur Service starts off when the vehicle leaves the garage.

6. Warranties

Unless otherwise agreed or stated by contract, a deposit amounting to 25%  of the quotation always applies whenever a car is booked, both Business line (all) or Executive line (8 hours minimum); the balance to be paid by the beginning of service.

7. Invoicing

Several different types of billing can be chosen from: a) invoice issued per single service, or for more services based on the order, the person requesting the service or the relevant office in charge; b) invoice issued separately by service rendered (transfer, dispositions, travels, etc.); c) summary invoice issued per period of time (weekly or monthly).

8. Credit Card Payment

Linea Blu accepts and appreciates all major credit cards and pos cards, upon advance notice by the customer.

9. Contracts

When a contract for continued and specially designed service is in force, Linea Blu not necessarily or only partially requests application of the warranties expressed at point 6) above. Also the payment terms and conditions for the service rendered are agreed between the parts.

10. Privacy

Personal information provided will only be used for the purpose of fulfilling requests and in compliance with Art. 13 of the Legislative Decree no.196/2003 (Italian privacy code). Data controller and owner is Linea Blu Soc. Coop. with registered office in via Ferrarese 37, I-40013 Castel Maggiore (BO).

Linea Blu Soc. Coop. - P.IVA e C.F.: 01534831209 - Registered in the Register of Companies of Bologna n. 01534831209 - Registration Register Haulage: BO 3712674D - R.E.A. of BO al n. 342443 - Albo Cooperative Number A101499 - Social Capital variable - © All rights are reserved. Powered by Tecnidea Team